FAQs
… and figures.
We got tired of answering questions, so we wrote them down instead.
If the below answers don’t help, please contact us.
James on +61 428 952 559
Are you a hotel?
No. Well, not in the traditional sense. We are certainly not like any “Hotel” you’ve ever been to before. But you can stay the night here, in style.
BOOKINGS
When is check in and check out?
Check in is from 3PM, Check out before 11AM. Access to your Airstream will cease after this time. Late checkouts may incur a further fee.
How much is a night?
Standard Airstream is $395
Airstream with Benefits is $440
Can I buy a gift voucher?
YES! email info@notelmelbourne.com.au for more information
How do I change or cancel my booking?
Please contact +61 428 952 559 or email info@notelmelbourne.com.au for all cancellation enquiries or requests. Please note that we have a 14-day cancellation policy.
YOUR STAY
Where are you?
388-394 Flinders Lane – Look up when you get to Harper Lane in Melbourne’s CBD. Australia
What’s with the caravans?
They are vintage 1970’s Airstreams shipped over from the good ole’ US of A. They have been reimagined into designer suites to make your stay in the Melbourne CBD a different one, to say the least.
How do I check in?
You’ll need a smartphone.
Simply Download the App JustIN Mobile (JustIN app for Android or JustIN app for iPhone)
You will need bluetooth on for your key to work
If you can’t find the entrance try a bit harder before you call us
Roller doors don’t always roll
Can I bring my own alcohol?
Unfortunately not but it’s worth checking out our complimentary mini bar. For alcohol consumption on the premisies, you may want to organise an event at Notel.
Do you have any cooking facilities?
We don’t have cooking facilities onsite, however, we encourage and recommend that you get out into the wonderful world of Melbourne – we’ll help you with where to go and with bookings.
What do I need to bring?
A smart phone is imperative, oh and a smile.
Do you have internet?
We sure do! And an iPad Pro you can use… with complimentary Netflix.
Do I need to bring toiletries?
We’re kitted out with the great toiletries of Malin and Goetz.
Can I light up?
Sorry lung busters, no smoking or any fire/flamage for that matter is allowed at Notel.
Where can I park my car?
Right underneath in Fry’s Fast Park. Check with the attendants on the opening hours as the car park is all valet….and complimentary for guests!
Is there food there?
Not at Notel, but you’re in Melbourne’s CBD! theres almost too much choice for you.
Do you have showers?
Yep. Possibly the nicest shower ever to go into an Airstream. Full height, fully pink.
I’m in a wheelchair, can i get up into the space?
Please contact us to arrange something.
FUNCTIONS
Can I hire out the space for a function?
Yep, sure thing, just said you could. Contact events@notelmelbourne.com.au to find out what packages we offer. Pretty cool place for a bash.
TERMS AND CONDITIONS
This is the small writing you see everywhere that you usually ignore but unfortunately is pretty important. Please take some time to have a read through the below. By accessing the Notel website, you agree and accept, without limitation, all of these conditions and terms of use. These conditions and terms govern Notel.
RESERVATIONS
All reservations are made subject to these conditions and terms and the person who makes this reservation will be deemed to have accepted these conditions and terms on behalf of the individuals staying at Notel or using it’s facilities. All reservations are subject to availability. Notel is not responsible for reservation communication failures, malfunctions or others errors or entries on or in connection with the Notel website. You must be at least eighteen (18) years old in order to make a reservation at Notel. In addition, you agree to only make reservations in order to meet your personal needs, or those of another person over the age of eighteen (18) on whose behalf you are authorised to make reservations. Don’t be greedy.
FACILITIES AND SERVICES
Notel includes third party products or services and Notel is not liable under any circumstance for any failure by third parties to provide those products or services at the time of your stay. Vouchers or other offers provided by third party companies are subject to conditions and terms specified by those third parties.
CHECK OUT
Standard check out time is indicated in your reservation confirmation. Any departure from Notel after that time may incur an additional cost. In the event that Notel’s properties located inside your Airstream deemed missing or stolen during the time of your stay, you will be held financially responsible. In the event that your personal possesions are lost, stolen or misplaced whilst on the Notel rooftop, Notel does not assume financial responsibility.
PAYMENT
Notel will accept full payment upon booking and may take up to seven (7) days to process this transaction. All bookings made with a credit card will incur a surcharge of 1.2%.
GIFT VOUCHERS
Gift vouchers purchases are non-refundable, sorry.
CANCELLATION POLICY
Notel allows you to cancel your booking up to 14 days prior to your scheduled check in time at no additional fee, good on us! If you wish to cancel your booking between 14 days and 7 days of your scheduled check in time, Notel will charge you 50% of the full amount of your accommodation rate. If you wish to cancel your booking less than 7 days of your scheduled check in time, you will be required to pay 100% of the full amount of your accommodation rate.
USE OF INFORMATION
You agree that Notel use your email address to send you information and updates.
QUESTIONS
If you have any questions or concerns about these conditions and terms, please contact us.
