FAQs
… and figures.
We got tired of answering questions, so we wrote them down instead.
If the below answers don’t help, please contact us.
Or phone 1300 146 567
Are you a hotel?
No. Well, not in the traditional sense. We are certainly not like any “Hotel” you’ve ever been to before. But you can stay the night here, in style.
BOOKINGS
How many people can stay?
The Airstreams are fitted out with the comfiest queen size bed fit for 2 people.
What about kids?
We can accommodate little people. Flick us an email and we can setup a cot or bed.
How much is a night?
Like all accommodation pricing can change depending on demand, season, day of the week, temperature, the moon… head straight to our booking page and select the date you’re after for prices.
I’m In! How do I book?
You can book online via our website or if you would prefer to talk with a human you can call us 9am-5pm Mon-Fri and book over the phone.
Can I buy a Gift Voucher?
Sure can! Purchase these online and you’ll easily be the favourite child. Want to make the gift extra special? Contact us to arrange a NOTEL gift box for you to pick up from us.
YOUR STAY
Where are you?
388-394 Flinders Lane – Look up when you get to Harper Lane in Melbourne’s CBD. Australia
When can I check in and check out?
Check in is 3pm and check out 11am. Yay for sleep ins!
How do I check in?
You’ll need a smartphone.
Simply Download the App JustIN Mobile (JustIN app for Android or JustIN app for iPhone)
You will need bluetooth on for your key to work
If you can’t find the entrance try a bit harder before you call us
Roller doors don’t always roll
Where can I park my car?
Covid-19 has thrown us a massive curveball which means that our friends at Fry’s Fast Park are unfortunately not operating as normal. This may mean that complimentary parking is not available during your stay.
If you are staying at NOTEL and are looking for the current opening hours please refer to the ‘NO ORDINARY WELCOME’ email which you will have received prior to arrival. Otherwise give us a call on 1300 146 567 during business hours to check.
What do I need to bring?
A smart phone is imperative, oh and a smile.
Do you have internet?
We sure do! And an iPad Pro you can use… with complimentary Netflix.
Can I bring my own alcohol?
Unfortunately not but you can pre purchase this with us so it’s chilled and already in your room, patiently waiting your arrival.
Can I light up?
Sorry lung busters, no smoking or any fire/flamage for that matter is allowed at NOTEL.
Is there food there?
Not at Notel, but you’re in Melbourne’s CBD! Theres almost too much choice for you.
Do you have showers?
Yep. Possibly the nicest shower ever to go into an Airstream. Full height, fully pink.
I’m in a wheelchair, can i get up into the space?
Please contact us to arrange something at the time of booking.
FUNCTIONS
Can I hire out the space for a function?
Yep, sure thing, just said you could. Contact events@notelmelbourne.com.au to find out what packages we offer. Pretty cool place for a bash.
TERMS AND CONDITIONS
This is the small writing you see everywhere that you usually ignore but unfortunately is pretty important. Please take some time to have a read through the below. By accessing the NOTEL website, you agree and accept, without limitation, all of these conditions and terms of use. These conditions and terms govern NOTEL.
RESERVATIONS
All reservations are made subject to these conditions and terms and the person who makes this reservation will be deemed to have accepted these conditions and terms on behalf of the individuals staying at NOTEL or using it’s facilities. All reservations are subject to availability. Notel is not responsible for reservation communication failures, malfunctions or others errors or entries on or in connection with the NOTEL website. You must be at least eighteen (18) years old in order to make a reservation at NOTEL. In addition, you agree to only make reservations in order to meet your personal needs, or those of another person over the age of eighteen (18) on whose behalf you are authorised to make reservations.
FACILITIES AND SERVICES
NOTEL includes third party products or services and NOTEL is not liable under any circumstance for any failure by third parties to provide those products or services at the time of your stay. Vouchers or other offers provided by third party companies are subject to conditions and terms specified by those third parties.
CHECK OUT
Standard check out time is indicated in your reservation confirmation. Any departure from Notel after that time may incur an additional cost. In the event that Notel’s properties located inside your Airstream deemed missing or stolen during the time of your stay, you will be held financially responsible. In the event that your personal possesions are lost, stolen or misplaced whilst on the Notel rooftop, Notel does not assume financial responsibility.
PAYMENT
Notel will accept full payment upon booking and may take up to seven (7) days to process this transaction. All bookings made with a Amex or Diners Club will incur a surcharge of 3%. All other credit cards will incur a surcharge of 1.5%.
GIFT VOUCHERS
Gift vouchers purchases are non-refundable, sorry.
CANCELLATION POLICY
In the event that you need to cancel/reschedule your booking, please contact us 14 days before arrival so that we can lock in a new date, issue you with a credit note or provide a refund. In order to keep a small business ticking over, refunds or reschedule requests will not be accepted within 14 days of arrival.
COVID-19
This has thrown us all a massive curveball and we understand that it is hard to give us 14 days notice in a lot of Covid related cases. NOTEL will reschedule bookings if;
-You or a family member contract
Covid-19 and are unable to travel on your intended dates (this includes self-isolation). We will require proof via a PCR or something with your name on it. We cannot accept pictures of RAT’s.
-NOTEL is closed due to Covid-19.
-Government restrictions due to Covid-19 stop you from travelling on your intended date.
Claims must be supported by relevant documentation such as a medical certificate and must be submitted no later than 24 hours before arrival.
Thank you for helping keep a small business going!
DAMAGE
Charges for any damage inside or outside of the Airstream which is assigned to your reservation will be applied to the credit card supplied to NOTEL for payment of the reservation. If payment is unsuccessful an invoice for the charges will be sent to the person who made the reservation.
USE OF INFORMATION
You agree that Notel use your email address to send you information and updates.
QUESTIONS
If you have any questions or concerns about these conditions and terms, please contact us.
