FAQs
… and figures.
We got tired of answering questions, so we wrote them down instead.
If the below answers don’t help, please contact us.
Or phone 1300 146 567
Are you a hotel?
No. Well, not in the traditional sense. We are certainly not like any “Hotel” you’ve ever been to before. But you can stay the night here, in style.
BOOKINGS
How many people can stay?
The Airstreams are fitted out with the comfiest queen size bed fit for 2 people.
What about kids?
We can accommodate little people. Flick us an email and we can setup a cot or bed.
How much is a night?
Like all accommodation pricing can change depending on demand, season, day of the week, temperature, the moon… head straight to our booking page and select the date you’re after for prices.
I’m In! How do I book?
You can book online via our website or if you would prefer to talk with a human you can call us 9am-5pm Mon-Fri and book over the phone.
Can I buy a Gift Voucher?
Sure can! Purchase these online and you’ll easily be the favourite child. Want to make the gift extra special? Contact us to arrange a NOTEL gift box for you to pick up from us.
YOUR STAY
Where are you?
388-394 Flinders Lane – Look up when you get to Harper Lane in Melbourne’s CBD. Australia
When can I check in and check out?
Check in is 3pm and check out 11am. Yay for sleep ins!
How do I check in?
You’ll need a smartphone.
Simply Download the App JustIN Mobile (JustIN app for Android or JustIN app for iPhone)
You will need bluetooth on for your key to work
If you can’t find the entrance try a bit harder before you call us
Roller doors don’t always roll
Where can I park my car?
All NOTEL guests receive complimentary parking directly underneath NOTEL at 388 Flinders Lane.
The open hours of the car park are:
If guests need to take their car in and out of the car park outside of these hours, or need access outside of these hours guests should find alternative car parking.
*Times are varied on public holidays
What do I need to bring?
A smart phone is imperative, oh and a smile.
Do you have internet?
We sure do! And an iPad Pro you can use… with complimentary Netflix.
Can I bring my own alcohol?
Unfortunately not but you can pre purchase this with us so it’s chilled and already in your room, patiently waiting your arrival.
Can I light up?
Sorry lung busters, no smoking or any fire/flamage for that matter is allowed at NOTEL.
How does Holey Moley work?
Due to the current Covid restrictions and Holey Moley’s limited capacity, vouchers will be in your Airstream for you to take home and play when things get back to the norm.
Is there food there?
Not at Notel, but you’re in Melbourne’s CBD! Theres almost too much choice for you.
Do you have showers?
Yep. Possibly the nicest shower ever to go into an Airstream. Full height, fully pink.
I’m in a wheelchair, can i get up into the space?
Please contact us to arrange something.
FUNCTIONS
Can I hire out the space for a function?
Yep, sure thing, just said you could. Contact events@notelmelbourne.com.au to find out what packages we offer. Pretty cool place for a bash.
TERMS AND CONDITIONS
This is the small writing you see everywhere that you usually ignore but unfortunately is pretty important. Please take some time to have a read through the below. By accessing the Notel website, you agree and accept, without limitation, all of these conditions and terms of use. These conditions and terms govern Notel.
RESERVATIONS
All reservations are made subject to these conditions and terms and the person who makes this reservation will be deemed to have accepted these conditions and terms on behalf of the individuals staying at Notel or using it’s facilities. All reservations are subject to availability. Notel is not responsible for reservation communication failures, malfunctions or others errors or entries on or in connection with the Notel website. You must be at least eighteen (18) years old in order to make a reservation at Notel. In addition, you agree to only make reservations in order to meet your personal needs, or those of another person over the age of eighteen (18) on whose behalf you are authorised to make reservations. Don’t be greedy.
FACILITIES AND SERVICES
Notel includes third party products or services and Notel is not liable under any circumstance for any failure by third parties to provide those products or services at the time of your stay. Vouchers or other offers provided by third party companies are subject to conditions and terms specified by those third parties.
CHECK OUT
Standard check out time is indicated in your reservation confirmation. Any departure from Notel after that time may incur an additional cost. In the event that Notel’s properties located inside your Airstream deemed missing or stolen during the time of your stay, you will be held financially responsible. In the event that your personal possesions are lost, stolen or misplaced whilst on the Notel rooftop, Notel does not assume financial responsibility.
PAYMENT
Notel will accept full payment upon booking and may take up to seven (7) days to process this transaction. All bookings made with a credit card will incur a surcharge of 1.2%.
GIFT VOUCHERS
Gift vouchers purchases are non-refundable, sorry.
CANCELLATION POLICY
COVID-19 has thrown us all a massive curve-ball, previously we would allow you to cancel your booking up to 14 days prior to your scheduled check in time at no additional fee, good on us. But since the world’s changed it means doing this will impact our business. To ensure NOTEL is still standing during this tricky time, we are unable to supply refunds. If you can no longer stay due to travel or health restrictions we will move the booking to another date (rate must match that of your current booking) or put together a gift voucher valued at the rate of your booking and with a 2 year expiry.
Unfortunately, If you wish to cancel your booking within the 14 days of your scheduled check in time, Notel will not provide refunds of the full amount of your accommodation rate – that’s just how it’s always been.
Thank you for helping keep a small business going!
USE OF INFORMATION
You agree that Notel use your email address to send you information and updates.
QUESTIONS
If you have any questions or concerns about these conditions and terms, please contact us.
